Buying Online | Forest Gate
Buy in 4 Easy Steps To buy a used car online, simply complete the following four steps.
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Step 01 Browse Use our search filters to find the ideal model. A member of our sales team will be available should you need assistance.
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Step 02 Part-Exchange If you’d like to trade in your existing vehicle, you’ll receive a free, no-obligation valuation straight to your inbox.
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Step 03 Reserve Online Reserve the vehicle of your choice and then arrange a time that suits you to come in to view.
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Step 04 Visit Us Visit your local Forest Gate dealership to make final inspections and drive away in your new vehicle.

FAQ AREA

See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.

Buying Online

I want to buy online but have some queries?

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Feel free to contact your local Forest Gate dealership and we’ll answer your queries.

I would like to amend or cancel my order

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To amend your order once it has been placed, please get in touch with our sales team. We’ll be happy to assist.

If you’d like to cancel your order, please contact us for help in the first instance. Otherwise, visit our Terms & Conditions page for further information.

How secure is your online deposit process?

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All payments and deposits are made using our secure payment platform. Encryption software is used to protect your card details, and we don’t store your data.

Can I amend my delivery and collection day after I have placed my order?

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Please speak to a member of our sales team to amend your collection or delivery date.

Finance

How do I get my finance settlement?

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Our sales team can obtain your settlement figure and assist with any questions you have in relation to your finance package.

I have some questions regarding financing my purchase who should I speak to?

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Our sales advisors will be happy to help. We provide a discreet and confidential service whatever your financial needs.

Part Exchange

Can I use my part exchange as my deposit for my car purchase?

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​Yes – you can use the value of your existing model towards the deposit for your new vehicle. Please note that any outstanding finance will need to be settled first.

What happens if my part exchange is worth more than the car I want to purchase?

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Your online vehicle valuation may change following a visual inspection, but the value offered at the visual inspection is guaranteed.

Is the valuation you give me for my part exchange guaranteed?

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Your online vehicle valuation may change following a visual inspection, but the value offered at the visual inspection is guaranteed.

Can I remove my part exchange from my order at any time?

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You can remove a part exchange from your order at any time before the vehicle handover. Please note this may affect your quotation.

Can I part exchange two vehicles as part of my order?

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We can accept two vehicles as long as both are owned by you, or you have permission from the owner to use them in part exchange.

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Free & Fast Online Valuation When selling or part-exchanging, it is essential to know what your vehicle is worth in order to get the best price.