FOREST GATE GROUP CUSTOMER SERVICES

Our Customer Excellence Awards recognise us as a top performing Retailer for the quality of service we give to you, the customer. It shows our outstanding customer focus and dedicated service.

What can I expect from an award-winning Retailer?

When you visit Forest Gate Group, you can rest assured that you will be receiving truly dedicated customer service. Forest Gate Group have gone that extra mile to help you and make you happy, and the award really is a representation of the hard work that's gone into our consistent achievements and all-round high performance.

How can you be sure we are an award-winning Retailer?

You'll see winning Retailers clearly identified as Customer Excellence Award winners from January 2012. You'll see our award logo displayed at the top of our website.

How are the winners decided?

Vauxhall update their index of Retailer performance using Purchase Satisfaction and Service Satisfaction surveys. You will be invited to take part in both after you buy a new Vauxhall and after you get your vehicle serviced for the first or second time. Thousands of these surveys are collected – a recent tally came to over 30,000 of each survey over six months – so they make up a very accurate and long term picture of customers experience.

A Customer Excellence Award goes to Retailers with the most impressive combined Purchase Satisfaction and Service Satisfaction scores at the end of each calendar year.

Highly recommended 95% of customers would recommend

Driven by family values A family run business since 1987

Value for money We work hard to keep our prices low

Proud Motability partner We are proud to work with Motability

Company Info

Whittle Road, Phoenix Parkway, Corby, United Kingdom, NN17 5DX

Reg Office: Forest Gate (Corby) Ltd Whittle Road Phoenix Parkway Corby Northamptonshire NN17 5DX

Reg. Company Number: 4058139

VAT Reg. No. 463089827

Forest Gate (Corby) Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Forest Gate (Corby) Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor and we act as their agent for this introduction. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). For your reassurance, all of the lenders we work with could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

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FOREST GATE GROUP CUSTOMER SERVICES